Posts Tagged ‘dealing with consumers’

If you are a trader selling goods, services or digital content to a consumer, these Regulations will apply to you.

The Regulations set out:

  • the information which a trader must give to a consumer before and after making a sale
  • how that information should be given
  • the right for consumers to change their minds when buying at a distance or off-premises
  • delivery times and passing of risk
  • a prohibition on any additional payments which appear as a default option
  • a prohibition on consumers having to pay more than the basic rate for post-contract customer helplines.

These regulations will apply to contracts concluded on or after 13 June 2014.On this date, the Distance Selling Regulations 2000 and Off-premises (Doorstep) Regulations 2008 will be revoked.

Where goods received are faulty or not fit for purpose or as described, consumers have different rights which are covered by separate legislation.

For more information about how the Regulations affect you and your business, please view the full article, The Consumer Contracts Regulations: A Guidance Note by Brian Miller, Solicitor